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Our terms and conditions are designed to make your shopping experience with us as simple, enjoyable and secured as possible.

These terms and conditions apply to all products purchased on this website and/or placing an order you agree to be bound by these terms and conditions set out below.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, so please check before making a new purchase. 

Please note the display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Once an order has been placed you will receive an order acknowledgement with the details of your order. This does not mean your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us.

Order acceptance and completion of the contract between you and us will occur upon the despatch (to you) of the products ordered unless we have been unable to accept your order or you have cancelled your order.

Non acceptance of an order may occur for the following reasons:-

  • The product ordered being unavailable from stock.
  • Where your offer relates to goods that have been priced / advertised incorrectly from that which we have intended.
  • We are unable to obtain authorisation for your payment.
  • You do not meet the eligibility to place an order as set out in these terms & conditions.


Custom-designed/made objects and other made-to-order items require payment in full upon order, and cannot be returned or exchanged.


You must comply with all safety instructions enclosed with any product or on the packaging of any product together with any specific safety instructions on the page of our website where the product is advertised. We disclaim all liability where you have failed to follow safety instructions.


Gift cards may not be exchanged for cash. If the goods purchased online total less than the value of the gift voucher, a new voucher code will be generated for the balance and sent in a separate email. When redeeming gift cards online you will be required to enter the card code in your shopping basket page. If you have to return products you have purchased using a gift card we will email a new discount code for the returned value. This does not affect your statutory rights.


Payment is made through our online secure Payment System where we accept most major credit and debit cards as well as Shopify Payments and PayPal.

All credit and debit card transactions are subject to validation checks and authorisation by the card provider and we will not accept liability for any consequent delay in your order.

All prices on this website are shown in pounds sterling and include the current VAT rate. We accept payment in pounds sterling only. Any subsequent delivery charges will be shown separately. If in the unlikely event there is an error in the pricing of our products on the website we will endeavour to contact you giving you the option of accepting the sale at the correct price or cancelling your order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.


We reserve the right to cancel all or part of your order if:

a) We do not deliver or are unable to deliver to your area

b) One or more of the goods ordered was incorrectly described or priced on the website

c) The payment transaction was not authorised by your card provider.

If we do cancel your order we will notify you by email and refund any monies paid to us as soon as possible and in any event within 30 days of the cancellation. We will not be obliged to offer any additional compensation for any disappointment suffered.


Many of our products are handmade and whilst we try to maintain uniformity some items may vary slightly from the picture shown. Whilst we take care to ensure the description and specifications are correct at the time of publish, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Our products may vary slightly from one piece to another. Every effort is made to ensure consistency of colour and texture but no guarantee can be given.


Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


It is your responsibility to check all materials for possible viruses before downloading from this website for any purpose.


We take customer service extremely seriously and we want to hear from you if you feel in any way unsatisfied.

Please direct any comments or complaints by email at info@onacara.com